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In Atlanta, call 911 for immediate danger, a crime in progress, a suspect still at the scene, or any medical, fire or life-threatening emergency. For police or fire incidents that need a response but are not emergencies, use 311, then option 2 within Atlanta city limits, or 404-658-6666 from outside the city. If you want to pass along crime information anonymously, contact Crime Stoppers Greater Atlanta at 404-577-TIPS (8477) or use its online tip form. The correct route depends on urgency, the incident’s jurisdiction and whether you need dispatch, a formal report or an anonymous tip.
Which Atlanta number should I call first?
Use this quick routing guide before you dial:
| Situation | Best channel | What it does |
|---|---|---|
| Immediate danger, crime in progress or about to happen, suspect still present, medical or fire emergency | 911 | Connects you to emergency dispatch for an urgent response. |
| Urgent but non-emergency incident inside Atlanta city limits | 311, then option 2 | Routes police or fire non-emergency dispatch. |
| Urgent but non-emergency incident outside Atlanta city limits | 404-658-6666 | Routes non-emergency police or fire dispatch for callers outside the city. |
| Non-active incident that does not require immediate investigation | City online request-dispatch portal | Submits a web request for non-emergency dispatch. |
| Information about a crime that you want to submit anonymously | Crime Stoppers Greater Atlanta: 404-577-TIPS (8477) or online tip form | Passes information to Crime Stoppers without filing a normal police report. |
| Eligible incident requiring an official police report | Atlanta Police Department Online Reporting or an APD-listed alternative | Creates a formal report when the incident meets APD’s online criteria. |
These routes come from the Atlanta Police Department’s online-reporting guidance, the City’s emergency and non-emergency contact information and its “Make the Right Call” guidance. Phone menus, web forms and service boundaries can change, so check the linked official page immediately before submitting a non-urgent request.
When should I call 911 in Atlanta?
Call 911 whenever a person faces immediate danger or emergency services are needed now. The Atlanta Police Department lists a crime in progress or about to happen, a suspect still at the scene, medical emergencies, fires and life-and-death situations as reasons to call 911.
Examples include seeing someone actively breaking into a home, witnessing an assault that is occurring now, observing a person threatening others with a weapon, or finding someone who needs urgent medical care. If the danger is developing while you watch, do not wait to collect perfect details; call and explain what is happening.
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Tell the dispatcher the exact location first, including an address, intersection, building, floor or nearby landmark. Then describe what you see, whether anyone is injured, whether a weapon is involved, the suspect’s direction of travel and any vehicle description. Stay on the line unless the dispatcher tells you to disconnect, and do not approach or follow a suspect.
APD’s online-reporting page states: “If this is an Emergency please call 911.” An online form cannot replace a live emergency dispatcher and may delay help.
How do I report a non-emergency inside Atlanta city limits?
For police or fire dispatch that is not an emergency, call 311 and choose option 2 when the incident is within the City of Atlanta. The City identifies this route for non-emergency dispatch.
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Non-emergency does not mean unimportant. The City describes examples such as a crime with no imminent threat or suspect on scene, a noise disturbance, a civil dispute, a car break-in discovered later, a vehicle accident without injuries and an abandoned vehicle. Its guidance says these should be reported to ATL311 rather than 911 when no immediate threat exists.
Have the location, time window, a concise description and any identifying information ready. Explain why you believe police or fire response is needed, but avoid guessing about a person’s identity or intent. If conditions change—for example, the suspect returns or someone becomes endangered—switch to 911.
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What number should I use outside Atlanta city limits?
Call 404-658-6666 for police or fire non-emergency dispatch when the incident is outside Atlanta city limits. The City publishes this separate route because “Atlanta” can describe a mailing address, metro area or nearby municipality even when the location is not governed by the City of Atlanta.
Confirm the jurisdiction from the incident’s physical location, not your own address or the name of the neighborhood. A location in an adjacent city or in unincorporated county territory may use a different agency. If you are unsure and there is immediate danger, call 911; the emergency system can route the call based on location.
Can I submit a non-emergency dispatch request online?
Yes. The City provides an online request-dispatch channel for non-emergency incidents, and APD describes its web portal for non-active situations that do not require immediate investigation. Start from the ATL311 contact article or APD’s non-emergency web-portal notice so you reach the current form.
Online dispatch is appropriate when the event is over or stable and no one is in immediate danger. Include the precise address, when it occurred, what you observed, descriptions of people or vehicles, and safe ways for an agency to follow up. Upload only information the form requests, and do not delay an emergency while completing fields.
A dispatch request is not automatically the same as an official incident report. If you need documentation for insurance, a landlord, a court matter or another formal purpose, ask whether APD requires a separate report and follow the reporting instructions for that incident type.
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How do I give an anonymous crime tip?
Use Crime Stoppers Greater Atlanta when you have information about a crime and want to provide it through the program’s anonymous tip process. APD lists 404-577-TIPS (8477) and an online tip form. ATL311 also lists text and app methods; use its current Crime Stoppers information page to confirm which channels are active.
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Crime Stoppers is different from calling 911 or filing an APD report. It is designed for information that may help investigators, such as knowledge of a person, vehicle, location, weapon or other fact connected to a crime. If the crime is happening now or someone is at risk, call 911 first; an anonymous tip form is not an emergency dispatch channel.
ATL311 states that if a tip leads to an arrest and indictment for a felony, a reward of up to $5,000 may be issued. “Up to” is a possible maximum, not a guaranteed payment, and eligibility depends on the program’s conditions. Do not include promises about receiving money when explaining the service.
How do I file a formal Atlanta police report online?
APD’s Online Reporting system is for incidents that meet the department’s published criteria. A government-issued photo ID is required. APD also lists categories that cannot be submitted online and directs callers to phone or in-person alternatives for those situations.
- Open the APD Online Reporting page and read the eligibility list before starting.
- Use 911 instead if the incident is an emergency, active crime or involves a suspect still at the scene.
- Gather your government photo ID and the incident facts requested by the form: location, date and time, property or vehicle details, loss information and contact details.
- Complete each required field accurately. Separate what you personally observed from information someone else told you.
- Save the confirmation or report number shown after submission and follow any APD instructions for corrections or additional documentation.
If the event is excluded from online reporting, use the phone or in-person option APD provides for that category. Do not submit a non-eligible incident simply to obtain a number; the wrong channel can delay routing or leave you without the documentation you need.
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How should I decide between dispatch, a report and a tip?
Choose based on four questions: Is anyone in immediate danger? Where exactly did it happen? Is the event active or already over? Do you need a formal record, or do you want to pass information anonymously?
- Immediate danger or active suspect: 911.
- Stable incident needing an officer or fire response: 311 option 2 inside Atlanta, or 404-658-6666 outside the city.
- Stable, non-active incident that can be queued online: the City’s request-dispatch portal.
- Information about a crime, with anonymity important: Crime Stoppers.
- Documentation of an eligible incident: APD Online Reporting or the department’s listed phone or in-person route.
These options are not interchangeable. A Crime Stoppers tip does not guarantee an officer will arrive at a current scene; a dispatch request does not necessarily create the same record as a formal police report; and an online report is not a substitute for emergency response.
What information should I provide?
Accuracy and location matter more than a long narrative. Give the dispatcher or form:
- Exact address, intersection, apartment, business, park or landmark.
- What happened, what is happening now and when you first noticed it.
- Whether anyone is injured, threatened or trapped.
- Descriptions of people, clothing, vehicles, license plates and direction of travel, only when safely observable.
- Evidence you can lawfully share, such as photographs or video, following the receiving channel’s instructions.
- Your callback information when the service requests it, and any accessibility or language needs.
Do not confront a person, enter a property, chase a vehicle or put yourself in a position to obtain a better photograph. If you are watching from a safe place, say so. A clear statement such as “I saw a person force the rear door at 8:15 p.m.; they are still inside” is more useful than speculation about motive.
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- Using 311 for an emergency: switch to 911 when danger becomes immediate.
- Assuming a metro-area address is inside the city: verify the incident’s jurisdiction before using the non-emergency number.
- Submitting a web form for an active event: online queues are for non-active incidents.
- Confusing anonymity with confidentiality: Crime Stoppers advertises an anonymous tip process; ordinary dispatch and formal reports may request identifying or callback information.
- Expecting a guaranteed reward: the City describes a possible reward of up to $5,000 only when its stated felony arrest-and-indictment condition is met.
- Filing an online report without checking exclusions: APD requires a government photo ID and directs excluded cases to other channels.
What if I am not sure whether the activity is suspicious?
You do not need to prove a crime before asking for guidance. Describe observable behavior, location and timing without labeling someone based on appearance, race, disability, housing status or another protected characteristic. If there is no immediate threat, use the appropriate non-emergency channel; if a threat develops, call 911.
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Do not investigate on your own. Keep distance, avoid escalation and preserve relevant details while they are fresh. Dispatchers can ask follow-up questions and determine whether another service or jurisdiction should handle the call.
How can I verify the contact route before calling?
For current phone menus and online channels, check the City’s Atlanta Police emergency and non-emergency contact article. For emergency criteria and online-reporting eligibility, consult APD’s Online Reporting page. For anonymous tips, use APD’s Crime Stoppers page and the current ATL311 Crime Stoppers entry.
Save the official pages rather than relying on an old social-media post or directory listing. Contact methods and menu options can change, especially when agencies introduce or update web portals.
Scenario examples: which route fits?
| Example | Route | Reason |
|---|---|---|
| You see a person breaking into a parked car and they are still there. | 911 | Crime in progress and suspect on scene. |
| You discover your car window was broken overnight and nobody is present. | 311 option 2 inside city limits, or 404-658-6666 outside them; ask about a report if needed. | Non-active property crime with no immediate threat. |
| You know where a wanted person stores stolen property, but there is no current danger. | Crime Stoppers | Crime information can be provided through the anonymous tip process. |
| You need an official record for an eligible incident and have a government photo ID. | APD Online Reporting | Formal reporting, subject to APD’s exclusions. |
| You hear an argument and see a weapon being displayed. | 911 | Potential immediate threat; do not approach. |
Bottom line: use urgency, location and purpose to choose
Call 911 for immediate danger or an emergency. For non-emergency police or fire dispatch, use 311 option 2 inside Atlanta city limits or 404-658-6666 outside them. Use the City’s online dispatch request for stable, non-active incidents; Crime Stoppers for anonymous crime information; and APD Online Reporting only when the incident qualifies and you can provide the required government photo ID. When in doubt, prioritize safety and tell the dispatcher exactly what you observe.
Frequently Asked Questions
Can I report suspicious activity without knowing whether a crime occurred?
Yes. Report the observable behavior, exact location and timing rather than trying to decide the legal classification yourself. Choose a non-emergency channel when there is no immediate threat, and call 911 if circumstances become dangerous.
Does an anonymous Crime Stoppers tip create a police report?
No. Crime Stoppers is a separate tip channel for passing information anonymously. If you need an official record of your own incident, use the APD reporting route that fits the event.
What should I do if the incident crosses city or county boundaries?
Give dispatch the precise physical location and explain that you are unsure which agency has jurisdiction. The address where the event occurred—not the caller’s address or mailing city—determines the appropriate agency.
Can I submit photos or video with a non-emergency report?
Use only the upload or evidence process offered by the receiving agency, and do not put yourself at risk to obtain media. Preserve the original file and avoid editing it if investigators request the source material.
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