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Chat Box

How to Set Up the Streamlabs Chat Box Widget in Streamlabs Desktop or OBS

Set up the Streamlabs Chat Box widget in Streamlabs Desktop, OBS Studio, or compatible software, then customize messages, scenes, and optional sounds.

By DocumentaryTube Team 5 min read
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To show live chat on your stream, add the Chat Box widget in Streamlabs Desktop, or copy your account’s Widget URL from the Streamlabs Dashboard and add it as a browser source in OBS Studio or other compatible software. Then adjust the widget’s platform, appearance, and message behavior in its settings.

Choose the setup route for your streaming software

Route How you add Chat Box Where you edit its settings
Streamlabs Desktop Add a source, open Widgets, and choose Chat Box. Streamlabs widget settings.
OBS Studio with the Streamlabs Plugin Sign in to the plugin, open Widgets, and add Chat Box. Open the widget’s settings button.
OBS Studio or other compatible software without the plugin Copy your Widget URL from the Streamlabs Dashboard and paste it into a browser source. Streamlabs Dashboard.

These are alternative setup workflows; the documented instructions do not establish performance differences between them. Streamlabs’ Chat Box setup guide was published February 9, 2023 and last updated July 9, 2026. Exact labels and supported platforms may change, so use the options shown in your account.

Add Chat Box in Streamlabs Desktop

  1. Install and open Streamlabs Desktop, then open the scene where chat should appear.
  2. In the Sources area, click the plus button to add a source.
  3. Open the Widgets tab and select Chat Box.
  4. Position and resize the Chat Box source in the preview to fit your layout.
  5. Open the widget properties to customize which platforms and messages appear, and how they look.

When adding chat to another scene, choose the existing Chat Box source rather than creating a duplicate. Streamlabs recommends reusing the source to avoid duplicated sounds.

Add Chat Box to OBS Studio or compatible software

  1. Sign in to the Streamlabs Dashboard and open Chat Box settings.
  2. Use the dashboard’s copy control to copy your own Widget URL. Do not reuse an example URL: the guide’s example is illustrative, while your account provides the URL to use.
  3. In OBS Studio, add a Browser source to the scene and paste in the Widget URL. In other compatible software, add a browser source and paste the same URL.
  4. Set the browser source’s width and height to match the area you want chat to occupy. Adjust FPS if the display needs tuning.
  5. Return to Chat Box settings in the dashboard to change platforms, styling, and message behavior.

For details on locating and using the URL, see Streamlabs’ Widget URL guide.

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Use the Streamlabs Plugin for OBS instead

  1. Install the Streamlabs Plugin for OBS and sign in.
  2. Open Widgets in the plugin and add Chat Box.
  3. Use the widget’s settings button to open its configuration.

This is a separate route from adding a browser source with a Widget URL; choose whichever fits your OBS setup.

Customize what viewers see

Configure the Chat Box in Streamlabs settings. The guide lists these controls; available platforms and integrations can vary by account or region, so check the options visible in your own settings.

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  • Platforms: Choose among the connected platforms offered in your account. The setup guide lists Twitch, YouTube, Facebook, Kick, and X; connect supported platforms before expecting their chat to appear.
  • Badges and style: Choose which badges appear and select a premade visual style.
  • Extra emotes: Enable BTTV or FFZ emoticons if those options are available to you.
  • Font color and size: Set text appearance for readability against your video.
  • Hide Message After / Always Show Messages: Decide whether messages fade or remain visible.
  • Chat Delay: Set how long a message takes to appear on screen.
  • Hide Chatters: Hide common bots and/or messages that begin with “!”.
  • Custom Bad Words: Add words to suppress from the displayed chat.

Keep chat stable when changing scenes

Streamlabs recommends leaving Shutdown source when not visible unchecked in the widget browser properties when scene transitions should not clear chat or interrupt timed settings. Reusing one Chat Box source across scenes also avoids duplicate notification sounds. If you want notifications to continue across scenes, add that source to each scene; where chat should not be visible, place it below the visible sources.

Optionally add chat sound notifications

  1. Open Chat Box settings and enable Chat Notifications.
  2. Select a stock sound or upload one.
  3. Set the trigger threshold, which Streamlabs describes as the quiet period required before a new message triggers a sound.

If the threshold is off, the guide states that the default cooldown is five seconds. For sound to play across scene changes, use the same Chat Box source in each scene.

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Troubleshoot common setup problems

  • Chat does not appear in OBS: Confirm that you copied the Widget URL from your signed-in dashboard, pasted it into a browser source, and sized the source to fit the scene. Re-copy your account URL rather than relying on an example.
  • A platform’s messages are missing: Check that the platform is connected and selected in Chat Box settings, and verify that the platform is offered in your account.
  • Chat clears or timed behavior stops after a scene switch: Check whether “Shutdown source when not visible” is enabled. Streamlabs recommends leaving it unchecked for transitions where chat should persist.
  • Notification sounds play more than once: Check whether you created separate Chat Box sources instead of reusing the existing source across scenes.
  • No sound on another scene: Add the Chat Box source to that scene. It can be placed beneath visible sources if you want audio notifications without showing chat there.
  • Messages remain too long, fade too quickly, or appear late: Review Hide Message After / Always Show Messages and Chat Delay in the widget settings.
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Or let it run in the cloud

Streamlabs Chat Box adds messages to your on-screen layout; it is not a service for keeping a pre-recorded YouTube stream live. If you also want a YouTube channel to loop uploaded videos continuously, StreamNeo is a separate cloud service: upload a recording or build a playlist, add your YouTube stream key, and go live. Nothing has to stay on at home, it streams your upload as made up to 4K 60fps at one flat price per slot, and it can automatically recover if YouTube drops the stream. The first day is free with no card. Monthly pricing is $9.99 per month. StreamNeo is YouTube-only and does not display chat as an overlay. Learn about StreamNeo, or start your free day.

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