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Outbyte PC Repair FREEClear out junk files and repair common Windows errorsFree Scan →Outbyte Driver Updater FREEFix the driver behind crashes, sound loss and screen glitchesFind Drivers →Oasis reunion tickets went on sale in the UK and Ireland on 31 August 2024, amid reports of hours-long online queues and error messages. The UK Competition and Markets Authority (CMA) later said it found no evidence that Ticketmaster used real-time algorithmic dynamic pricing in the UK sale. Its concerns instead focused on how fans were told about two standing-ticket price tiers and what “Platinum” tickets offered. Ticketmaster signed voluntary undertakings in September 2025; those undertakings were not an admission of wrongdoing or liability.
What happened during the 2024 sale?
Fans trying to buy tickets encountered long online queues and error messages, according to contemporary reporting by the Associated Press. Those reports document the disruption people experienced, but they do not establish a regulator-published count of crashes or affected users. The CMA’s formal case focused on ticket information and labels, rather than treating queue problems as proof that prices changed algorithmically.
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|---|---|---|---|---|
| 1 |
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Definitely Maybe (Remastered Deluxe Edition) [3CD] | $23.99 | Buy on Amazon |
| 2 |
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Definitely Maybe (30th Anniversary Deluxe Edition) | $12.88 | Buy on Amazon |
| 3 |
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Definitely Maybe by Oasis | $23.68 | Buy on Amazon |
The CMA opened a consumer-protection investigation into Ticketmaster UK on 5 September 2024. It examined whether consumers received clear, timely pricing information and whether they faced pressure to buy at a higher price than expected. The agency’s case page records the investigation’s opening and closure dates: CMA: Ticketmaster consumer protection case. The Associated Press reported the queue and error experience during the sale: Associated Press report, 30 September 2024.
Was this dynamic pricing?
Not in the specific sense many fans suspected. “Dynamic pricing” commonly refers here to prices changing in real time in response to demand. In its September 2025 account, the CMA said it found no evidence that Ticketmaster used an algorithm to adjust Oasis ticket prices in real time. Instead, it described tiered pricing: cheaper standing tickets were sold first, and a higher-priced tier was released after that tier sold out.
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That distinction matters. A pre-set higher tier becoming available after a cheaper tier sells out can mean fans see a higher price later in a queue, without the ticket price itself being recalculated in real time. The CMA’s March 2025 update said Ticketmaster sold more than 900,000 tickets in the sale and that some standing tickets were offered first at a lower price, then at a higher one. These are the CMA’s reported figures and description, not a finding that an algorithm raised prices: CMA update, 25 March 2025.
What concerns did the CMA raise?
Standing-ticket price tiers were not clear enough to fans in queues
The CMA raised concerns that fans were not given sufficient notice in the online queue that standing tickets were available at two price levels, or clear information about the price range. If someone joined a queue expecting one price and reached the purchase stage after the cheaper tier had sold out, the higher price could therefore be unexpected.
Some Platinum labels did not explain the ticket’s benefits
The CMA also questioned how some “Platinum” tickets were labelled. It said some carried no extra benefits over standard tickets in the same areas, while some Platinum tickets cost near 2.5 times the price of equivalent standard tickets. That multiple describes the CMA’s concern about some tickets, not a typical price difference across all Platinum tickets. The agency’s March 2025 update sets out both concerns.
In September 2025, CMA Chief Executive Sarah Cardell said: “Fans who spend their hard-earned money to see artists they love deserve to see clear, accurate information, upfront.”
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What changed after the UK investigation?
Ticketmaster signed undertakings on 15 September 2025, which the CMA published on 25 September. They require changes to how the company communicates pricing and ticket information:
- Give advance notice of tiered pricing, including price ranges.
- Update fans about pricing while they are in online queues, including when lower-priced tiers sell out.
- Use accurate ticket labels so that a label does not imply benefits a ticket does not provide.
- Report to the CMA on compliance for two years.
The CMA described the undertakings as voluntary. Ticketmaster did not admit wrongdoing or liability, and the CMA said it had not made findings on whether consumer law was infringed. The agency’s announcement explains the commitments and the limits of its conclusions: CMA announcement, 25 September 2025.
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How is the Irish investigation different?
Ireland’s Competition and Consumer Protection Commission (CCPC) opened a separate investigation into Ticketmaster Ireland’s handling of the sale. On 6 September 2024, it said the decision followed its review of more than 100 consumer complaints received by its helpline. CCPC Chair Brian McHugh said: “While companies in Ireland are allowed to respond to market demand, there are legitimate concerns over how consumers were treated and we have decided that an in-depth investigation is necessary.” The CCPC announcement establishes that the investigation opened; it is separate from the UK CMA case: CCPC statement, 6 September 2024.
The Irish Times reported on 7 September 2026 that legal action had been taken over alleged consumer-law breaches concerning Oasis tickets for Croke Park. The report is secondary, and a primary regulator or court source confirming the action and its current procedural status is not established here. It should not be treated as a confirmed outcome or as part of the CMA’s UK case: The Irish Times report, 7 September 2026.
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Key dates
| Date | Event |
|---|---|
| 31 August 2024 | Oasis reunion ticket-sale weekend; reports described long queues and error messages. |
| 5 September 2024 | The CMA opened its UK consumer-protection investigation into Ticketmaster. |
| 6 September 2024 | The CCPC announced a separate investigation into Ticketmaster Ireland after reviewing more than 100 consumer complaints. |
| 25 March 2025 | The CMA published its concerns about pricing information, standing-ticket tiers and Platinum labels. |
| 15 September 2025 | Ticketmaster signed the undertakings later published by the CMA. |
| 25 September 2025 | The CMA published the undertakings and said it found no evidence of real-time algorithmic dynamic pricing in the UK sale. |
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
